Refund and Cancellation Policy

Effective date: 1 September 2026

Last updated: 31 August 2026

This policy explains how billing, cancellation and refunds work for WoComment ("the Service"), operated by Cura Spectra B.V., registered in the Netherlands (KvK 94496005, VAT/BTW NL866798274B01). It forms part of our Terms of Service.

1. Summary

• You can cancel at any time. Cancellation takes effect at the end of the period you have already paid for.
• We do not refund unused time by default (no partial-month or partial-year refunds).
• Consumers in the EU may have a 14-day statutory right of withdrawal — see section 5.
• We do issue refunds for billing errors, duplicate charges and material service failures — see section 6.

2. Plans and billing

WoComment is sold as a monthly or annual subscription in US Dollars (USD). Prices exclude any applicable VAT/BTW, which is shown at checkout.

Annual billing is charged once for twelve months at the price of ten (two months free).

Payments are processed by Stripe. Subscriptions renew automatically — monthly plans on the same day each month, annual plans on the same date each year — until you cancel. We charge the payment method on file at the start of each billing period. Renewal continues at the then-current price for your plan; we will notify you by email at least 30 days before any price change affecting your renewal.

3. Free trial

New accounts get a 7-day free trial, limited to 500 processed comments, whichever comes first. No credit card is required to start the trial.

The trial does not convert into a paid subscription automatically. When the trial ends — or when the 500-comment allowance is used — processing stops and you choose whether to subscribe. You are never charged unless you actively select a plan and enter payment details.

4. Cancellation

You can cancel yourself at any time, without contacting us:

1. Log in to app.wocomment.com.
2. Go to Settings → Billing.
3. Select Manage subscription to open the Stripe billing portal.
4. Select Cancel plan and confirm.

What happens next:

• Your subscription stays active until the end of the current billing period. You keep full access and your remaining comment allowance until then.
• No further charges are made after that date.
• No partial refund is issued for the remainder of the period, on either monthly or annual plans, except where section 5 or 6 applies.
• You can resubscribe at any time; settings and rules are retained during the retention window described in section 7.

You may also cancel by emailing support@wocomment.com from the account owner's email address. We will confirm in writing.

5. EU right of withdrawal (consumers)

WoComment is intended for businesses. If, however, you are a consumer — a natural person acting outside your trade, business, craft or profession — and resident in the EU, you have the right to withdraw from your subscription contract within 14 days of entering into it, without giving a reason.

Because WoComment is a digital service supplied over the internet, the following applies:

• When you subscribe, you are asked to expressly request that we begin supplying the service immediately, during the 14-day period, and to acknowledge that you lose your right of withdrawal once the service has been fully performed.
• If you withdraw after we have started supplying the service at your request, you owe a proportionate amount for the part of the service already supplied, calculated against the full contract price. We refund the rest.
• If you have not asked us to start early, and no service has been supplied, you receive a full refund.

To withdraw, send an unambiguous statement to support@wocomment.com — for example, "I hereby withdraw from my WoComment subscription", with your account email and the date of purchase. You may use the EU model withdrawal form, but this is not required. We refund using the same payment method you used, within 14 days of receiving your withdrawal notice.

This section does not apply to business customers, who have no statutory withdrawal right.

6. When we do issue refunds

Outside the statutory cases above, we will refund, at our discretion, in these situations:

• Duplicate or incorrect charge — charged twice, charged after a confirmed cancellation, or charged the wrong amount.
• Accidental renewal — you did not intend to renew and contact us within 7 days of the renewal charge, and have not materially used the Service in that period.
• Material service failure — a verified outage or defect that prevented comment ingestion or moderation for a sustained period, and that we could not resolve. We normally refund pro rata for the affected days.

We do not normally refund for: change of mind after use, unused comment allowance, forgetting to cancel beyond the window above, loss of access caused by a platform (Meta/TikTok) revoking your permissions or disabling your Page or account, or termination of your account for breach of our Terms or Acceptable Use Policy.

7. What happens to your data after cancellation

• Immediately on cancellation or disconnection: we stop processing new comments, and OAuth access tokens for your connected Facebook Pages, Instagram Business accounts and TikTok ad accounts are revoked and deleted from our systems.
• Export window: you can export your comment history and moderation logs from Settings → Data export at any time while your subscription is active, and for 90 days after it ends.
• Deletion: after 90 days, comment content, commenter names/handles and platform identifiers held for your account are deleted from production systems. Encrypted backups are rotated out within a further 30 days.
• Earlier deletion on request: as data controller you can instruct us in writing to delete your data sooner. We act on such an instruction within 30 days, subject to the retention obligations below.
• What we keep: invoices, payment records and related administrative data, which we are required to retain under Dutch tax law (currently seven years), and minimal account records needed to defend legal claims.

Our Data Processing Agreement governs deletion and return of personal data contained in comments, for which you are the controller and we are the processor.

8. Failed payments and dunning

If a renewal payment fails:

1. Stripe automatically retries the payment over a period of up to 14 days. We email the billing contact at each attempt.
2. Your subscription is marked past due. During a grace period of 14 days the Service continues to run so you can update your card in the billing portal.
3. If payment still fails after the grace period, comment processing and all automations (hide, delete, auto-reply) are paused and the subscription is cancelled for non-payment.
4. Your data is retained under the timelines in section 7. Paying the outstanding invoice within that window restores the account with settings intact.

Update your payment method at any time via Settings → Billing → Manage subscription.

9. Chargebacks

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than your bank. Raising a chargeback without contacting us may result in the account being suspended until the dispute is resolved, and we will submit our records to Stripe and the card network in response.

10. How to request a refund

Email support@wocomment.com with:

• the account email address,
• the invoice number or the date and amount of the charge,
• the reason for the request.

We acknowledge refund requests within 5 and give a decision within the same period wherever possible. Approved refunds are returned to the original payment method via Stripe. Your bank or card issuer typically takes a further 5–10 business days to show the credit.

11. Contact

Cura Spectra B.V.

Crooswijkseweg 97 B03

3034 HG Rotterdam, The Netherlands

KvK: 94496005 — VAT/BTW: NL866798274B01

Email: support@wocomment.com

Web: wocomment.com

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This document is a template. It has not been reviewed by a lawyer and is not legal advice. Have it reviewed by qualified counsel before publishing, and confirm every — value against your actual company registration, systems and billing configuration.

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